• What is a dormant account fee at BetBright Casino?

    At BetBright Casino, dormant account fee is charged to accounts that are inactive within the year but with a positive cash balance. Prior to charging a dormant account, the customer will get notifications in advance. This gives players the chance for reactivating their account. There are two ways to avoid getting charged with the dormant account fee. First, players can withdraw all available balance from their account if they wish to make it inactive. Second, players can make deposits and place bets which can activate the gaming account for another year.

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    Why can’t I cancel my withdrawal request at BetBright Casino?

    Once withdrawal transaction has been made with BetBright Casino, it cannot be canceled if it was already sent to the casino payment processor. If the status of the withdrawal is “Processing,” then the customer will just have to wait for the completion of the transaction.

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    This is my first time at BetBright Casino. The system notified me with a Double Result. What is Double Result?

    In case the result of the horse race is overturned, the player still gets paid if his horse has been promoted to a win or place. Double result at BetBright Casino is not applicable for races that have been declared void and for disqualified horses due to incorrect weighing and taking the wrong course.

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    What is BetBright BetFinder feature of BetBright Casino?

    BetBright BetFinder is an application bet-building tool from BetBright Casino that helps players pick from different stats, providing selections based on preferred criteria while eliminating unwanted bets. This application is offered in a stand alone version.

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    What are deposit limits at BetBright Casino?

    BetBright Casino provides a facility to players to limit deposits made into their account on a daily, weekly or monthly basis.  Setting up deposit limits can be done by contacting the casino’s customer service team. One must keep in mind that once the deposit limit has been set, it takes 24 hours to set a new limit agreement with the casino.

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