• Can I cancel my cash out request at Dealers Casino?

    At Dealers Casino, processing of cash out requests takes 48 hours from the start date of request. If the transaction is still on its “awaiting process” stage, cash out requests can be canceled and the balance will return to its original amount. Players can do this by clicking on the “Pending Cash Out” button within the cashier. Choose a transaction intended to be canceled then click on the “Transfer Money Back to Your Account” button. This will initiate the transferring of the funds to the Dealers Casino.com account. Once the cancellation request for cash out is made, the status will be changed to “processing and this cannot be canceled anymore. A notification through e-mail will be sent to inform players if the money has been transferred according to the chosen method.

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    How can I stop receiving bonuses from Dealers Casino in my account?

    Upon first deposit, 100 percent match up bonus is automatically credited and it cannot be removed. If a player wishes not to receive bonuses for the first and succeeding deposits, then he has to contact Dealers Casino support team so no further bonuses will be credited to the account. This decision is irreversible.

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    How do players of Dealers Casino earn Reward Points?

    Reward Points are based on the Real Money wagers as well as the recent activity of players which are awarded automatically. For every €40 wagered, a player earns a standard earning rate of 1 reward point. Varied reward points are given depending on the type of game played. Dealers Casino gives away reward points as gifts or special promotions. However, these points cannot be accumulated if a player opted to play through practice mode.

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    How can I send documents to Dealers Casino?

    At Dealers Casino, there are three ways to send documents to the casino. First, copy of documents can be sent to email address directly. The casino also accepts captured image of the documentation in .jpeg format. Second way is through fax. Using the toll free numbers of the casino, players can fax the documentation. The username of the player who sent the document should be indicted. If not familiar with this information, simply log on to account and find “Your Account Details” button. Another way to send documents is through post mail. Documents can be sent to the address 135, High street, Sliema SLM 1549, Malta.

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    Do I have to send documents every time I want to cash out at Dealers Casino?

    No. Sending of documentation to Dealers Casino is done only once. Documents will be saved to the player’s account for future Cash out requests. Cash out delays will not be incurred if same payment mode is used. Otherwise, additional documentation can be requested if a player transacted using a different method.

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